UK Delivery
Free Standard delivery for UK orders £30 and over.
Royal Mail Tracked 24 – £3.95 (1 – 2 working days delivery aim)
If you wish to upgrade your delivery service for any reason or expedite delivery then please feel free to contact us and we will try to accommodate.
If your parcel does not fit through the letterbox, someone must be present to accept delivery. If delivery is missed, follow the re-delivery instructions from the courier. If the parcel is returned to us, re-delivery charges will apply.
If you request changes to delivery (such as leaving it in a safe place or with a neighbour), Queenie’s Bazaar is not responsible for any loss, damage, or theft.
We do not deliver on Bank Holidays. Free standard delivery offer – Royal Mail Tracked 48 / 2nd Class.
Europe Delivery and International Delivery
Shipping is available worldwide, please contact Alexandra for a no obligation shipping quote.
Contacting Queenie’s Bazaar
If would like help with your order please contact us via email
queenies-bazaar@hotmail.co.uk
Packaging
We use a combination of plastic free packaging and biodegradable packaging. All packaging can be reused and recycled.
Your order will arrive wrapped with care as per the items requirements. In fully reusable and recyclable packaging.
Returns
We hope you will be happy with your order. However if this is not the case you may open a return under the following conditions by first contacting us within 24 hours of receipt, indicating the order details and reason for return.
Return Period: You must notify us by email before returning your order back to us as stated above. You order must reach us within 14 days from delivery.
Condition: Your order must be returned in its entirety to be eligible for a refund. Items must be returned in their original condition including hang tags and tags, unworn and with all original packaging, cards and paperwork.
Hang tags and security tags must still be attached and undamaged.
Free gifts and or promotional items must also be returned if applicable.
Return Shipping Costs: Customers are responsible for the return shipping costs and delivery back to us.
Please remember to obtain a proof of postage receipt for your records. We recommend you use a postal service that insures you for the value of the goods you are returning.
Please note that: Items altered to your request. Personalised items and in interests of hygiene post earrings for pierced ears. Clip on earring pads and earring backs are none returnable.
Refunds
Once your return has been received and inspected by Queenie’s Bazaar.
Refunds will be processed to your original method of payment and a notification will be sent to your email.
All goods must be returned in whole for refunds to be processed. Once the item(s) have been received by us refunds will be processed within 2-3 business days. Please allow a further 7 business days for your account to be credited by the payment processor.
We reserve the right to refuse refunds if items are damaged, incomplete, or not in their original condition as stated above under ‘returns’.
Please note that: We do not refund delivery charges incurred by us for expedited shipping, or any other special arrangements associated with your order.
Contacting Queenie’s Bazaar
If you would like help with your order please contact us via email
queenies-bazaar@hotmail.co.uk